In order to give customers a good shopping experience, if you are not satisfied with the purchase you received, you can contact us at service@fourfiy.co to send detailed information about your order number, and we will deal with related issues such as return payment as soon as possible. Please note that if the item crashes during transportation, we will bear the shipping cost. However, if there are no problems with the returned goods, you will need to pay for shipping.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
For returned items or items that need to be exchanged, we will process the solution within 1-3 working days after receiving your item.
After this time, the refund time is as follows:
Paypal account refund: up to 48 hours
Credit card refund: between 48-72 hours
Late or missing refunds (if applicable)
If you haven't received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all this and still have not received your refund, don't hesitate to contact us at service@fourfiy.co
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@fourfiy.co and send your item to our warehouse.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any questions, please do not hesitate to contact us through:
Tel：+8618201050891
Email : service@fourfiy.co